- Posted on : 1 Feb, 2023
- Vacancies : 70-80
- Experience : 0 to 3 yrs
- Job Type : Full time
- Location : Pune
Roles and Responsibilities
We are looking for fresher’s to 3 years of experienced candidate for voice process/Tele caller in BPO. Candidate must have a knowledge of sales and Good in English Communication.
- Handle inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
- Must have Sales experience.
Requirements and Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively