Team Leader

  • Posted on :  1 Sep, 2022
  • Experience : 0 to 3 yrs
  • Job Type : Full type
  • Location : Pune


Role: Telesales Team Leader

  • Industry Type: BPO / Call Centre
  • Department: Sales Business Development
  • Employment Type: Full Time, Permanent
  • Role Category: Retail & B2C Sales
  • Education:
    UG: Any Graduate


Role & responsibilities

Sales Strategy and Planning:

  • Collaborate with sales management to develop and implement effective sales
    strategies, ensuring alignment with overall business objectives.
  • -Analyze market trends and competitor activities to identify opportunities and
    potential areas of growth.


Team Leadership:

  • Lead, mentor, and coach a team of tele-sales representatives, providing
    guidance and support to ensure they meet their individual and team sales
  • Conduct regular team meetings to communicate goals, targets, and new
    initiatives, as well as to address any challenges or concerns.


Performance Management:

  •  Monitor and evaluate individual and team performance metrics, such as call
    volume, conversion rates, and sales targets.
  • Provide constructive feedback and implement performance improvement
    plans as needed to enhance team performance.
  • Recognize and reward top-performing team members to boost motivation
    and morale.


Training and Development:

  • Organize and conduct training sessions to equip team members with the
    necessary product knowledge, sales techniques, and communication skills.
  • Stay updated on industry best practices and ensure your team is well-
    informed about changes in products, services, or policies.


Reporting and Analysis:

  • Prepare regular reports on team performance, sales achievements, and key
    performance indicators (KPIs).
  • Analyze sales data to identify trends, areas for improvement, and
    opportunities for increased efficiency.


Team Motivation:

  • Create a positive and motivating work environment for the team, fostering a
    culture of success and teamwork.
  • Implement incentive programs and recognition initiatives to encourage high


Process Improvement:

  • Identify process bottlenecks and suggest improvements to streamline tele-
    sales operations and enhance productivity


Preferred candidate profile:

  • Proven experience as a Tele-Sales Team Leader or in a similar sales leadership
    role in BPO enviornment.
  • Strong understanding of tele-sales techniques and strategies.
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to lead and motivate a team to achieve targets.
  • Proficient in using sales CRM software and other relevant tools.
  • Analytical mindset with the ability to use data for decision-making.
  • A track record of meeting and exceeding sales targets.
  • Strong organizational and time-management skills.
  • Flexibility to adapt to changing business needs and priorities.







Apply for this position

Allowed Type(s): .pdf, .doc, .docx
Contact Us
About Us

Eminent Digitals is a rapidly growing ROI-Driven, 360° Digital Marketing and Website Development agency, with its delivery center in Pune, India. We strive to make the world a better place for you by promoting you digitally and socially.

Connect with us

Subscribe to our newsletter to receive the latest news and updates on Avantage.

[contact-form-7 404 "Not Found"]

Copyright by Eminent Digitals. All rights reserved.

Copyright by Eminent Digitals. All rights reserved.